1. What is included with each simulator?
Each product page lists the primary hardware and components supplied. Exact configurations can vary by product and selected options.
2. Do your simulators include a VR headset?
Where a headset is included, it will be stated in the product configuration and “What’s included” section.
3. Do I need to purchase a computer separately?
Some systems include a configured laptop or workstation, while others can operate with compatible customer-supplied hardware. Check the individual product page.
4. Can I purchase directly online?
Yes. Products with confirmed shipping information can be added to cart and purchased normally.
5. Why do some products say Request Shipping Quote?
Large simulators can require specialist packaging and freight. We confirm the final packed weight, dimensions and delivery cost before payment.
6. Do you ship internationally?
Yes, to selected countries. International shipping availability depends on the product and destination.
7. Can you provide a proforma invoice?
Yes. We regularly support business, institutional and procurement-led purchases.
8. Can my company purchase using a PO?
Purchase orders may be available for approved organisations. Contact our team before ordering.
9. Is training included?
This depends on the product and package purchased. Additional onboarding or training services may also be available.
10. What happens if I need technical support?
Contact support@simulanis.com. Our team can help with setup, hardware, software and troubleshooting.
11. Are spare parts available?
Replacement parts and selected accessories may be available directly from Simulanis. Contact support with the product and part required.
12. Can I see a demonstration before purchasing?
For selected products, our team can arrange a remote demonstration or consultation.
13. How long does delivery take?
This depends on product availability, configuration and destination. Large systems may require additional preparation and freight time.
14. Can I customize a simulator?
Some products support configuration options or additional training content. Contact our team to discuss requirements beyond the standard online offering.