We ship Simulanis XR simulators and training hardware to customers in the UK and selected international markets.

Because our products vary significantly in size, weight and packaging requirements, the delivery process depends on the product you are ordering.

Standard products

For products where shipping dimensions and weights are confirmed, available delivery options and charges will be displayed during checkout.

Delivery times shown at checkout are estimates and may vary depending on destination, stock availability and courier service.

Large and heavy simulators

Some larger simulators require specialist packaging or freight arrangements.

For these products, you will see a Request Shipping Quote option instead of standard checkout.

Once we receive your request, our team will confirm:

• final packed dimensions and weight
• delivery destination
• appropriate courier or freight service
• shipping cost
• estimated delivery timeframe

We will then send you a final Shopify invoice containing the product price and confirmed shipping charge.

UK delivery

Products held or fulfilled from the UK will normally be dispatched using an appropriate UK courier service.

The delivery method depends on the size, weight and value of the shipment.

International delivery

International orders may be dispatched from our UK or India fulfilment locations depending on product availability and destination.

Customers may be responsible for import duties, taxes, customs charges or local handling fees unless otherwise stated in the quotation or invoice.

Tracking

Where tracking is available, details will be emailed once your order has been dispatched.

Delivery inspection

Please inspect your shipment when it arrives. If the packaging or equipment appears damaged, photograph the shipment before unpacking and contact us as soon as possible.