Simulanis Support Centre

Support Beyond Checkout

Get help with your Simulanis order, simulator setup, shipping, onboarding, warranty, software access and technical support.

Every support request is reviewed by the Simulanis team and routed to the relevant owner for the next steps.

Submit a Support Request Contact Product Expert

What do you need help with?

Select the most relevant support category so our team can assist you faster.

01

Order Status

Get help with order confirmation, fulfilment status, invoices, payment-related queries or order updates.

02

Shipping & Delivery

Get assistance with shipment tracking, delivery timelines, export documentation, packaging concerns or delivery issues.

03

Setup & Onboarding

Need help getting started? Our team can guide you through simulator setup, software launch and basic usage.

04

Hardware Support

Support for VR headsets, controllers, simulator hardware, accessories and physical training kits.

05

Software Support

Report login issues, software errors, simulator launch problems, module access concerns or performance-related issues.

06

Warranty & AMC

Get help with warranty coverage, repair or replacement queries, annual maintenance and ongoing support options.

How support requests are handled

Once you submit a request, our team reviews the details, checks your order information where applicable, and routes the request to the relevant Simulanis team member.

1

Submit your request

Share your order number, product details and issue description.

2

Team review

We check your order, product type and issue category.

3

Owner assigned

Your request is routed to operations, support, customer success or technical team.

4

Next steps shared

Our team contacts you with the resolution path or next action.

Raise a Ticket

Submit a Support Request

Please share the details below so our team can assist you faster. For order, shipping, setup or warranty-related requests, include your order number and product name if available.

Before submitting

Please include your order number, product name and a clear description of the issue.

  • Order number, if available
  • Product name
  • Photos, screenshots or videos
  • Country / deployment location

Need onboarding?

For simulator and hardware purchases, Simulanis can assist with setup guidance, onboarding and basic usage walkthroughs.

View Onboarding Support

Support contact

Email: support@simulanis.com

Business Hours: Monday to Friday

Company: Simulanis Solutions Pvt. Ltd.

Need help before purchase?

For product selection, compatibility checks, demos, quotes or proforma invoice requests, please contact our product team.

Go to Contact Us

Setup & Onboarding

Need help getting started?

For simulator and hardware purchases, Simulanis can assist with setup guidance, software launch, basic training flow and troubleshooting support.

Hardware setup Simulator launch Software access Training flow guidance Troubleshooting Warranty explanation

Helpful support links

Find information related to shipping, payments, warranty and common questions.

Shipping & Delivery Payments & Invoicing Warranty & Returns FAQs Contact Us

Support FAQs

What happens after I submit a support request?

Your request is reviewed by the Simulanis team and routed to the relevant operations, support, customer success or technical owner.

Do I need an order number to contact support?

No, but including your order number helps us resolve order, shipping, warranty and setup-related queries faster.

Can I upload screenshots or photos of the issue?

Yes. Screenshots, package photos, setup images or videos can help our team understand and resolve the issue faster.

Do you provide onboarding after purchase?

Yes. Onboarding and setup guidance may be available depending on the product purchased.

Is this page for product enquiries before purchase?

This page is mainly for order, setup, warranty and technical support. For pre-purchase questions, please visit the Contact Us page.