Shipping & Delivery
Many Simulanis products are manufactured or configured to order. Production time is additional to courier transit time, and delivery estimates may vary due to availability, carrier delays, weather or customs clearance. Tracking details will be emailed when available.
View our full Shipping & Delivery Policy
Warranty & Returns
Warranty coverage varies by product and generally covers manufacturing defects and hardware failures during normal intended use.
Consumers may request a return for a standard, non-personalised product within 14 days of delivery. Return shipping, packaging and insurance for change-of-mind returns are the customer’s responsibility. Different conditions apply to bespoke, personalised and business orders.
Faulty, damaged or incorrectly supplied products may qualify for repair, replacement, collection or refund.
View our full Warranty & Returns Policy
For assistance, contact support@simulanis.com.